Here is a brief recap of the information Lisa covered at the Reference Training meeting on 11/22, regarding access to electronic resources/sending PDFs of articles to patrons.
See the InfoPoint staff page (http://staff.lib.umn.edu/rcs/dist/ref/infopoint/) for resources that may be helpful to you when troubleshooting access to resources.
In addition to the information on the InfoPoint page, here is a brief blurb InfoPoint (IP) uses when they end up emailing a PDF to a patron who is having access difficulties. IP will only send out a PDF to an affiliated patron (faculty/staff/student) when they are having access problems to a resource and/or indicate a need for the information ASAP. Staff who do medref should also be aware of this and utilize the language below whenever emailing a PDF occurs.
Here is a template of text that IP includes when this happens:
We apologize for the difficulties you encountered in attempting to access the article needed from [Journal Name]. We are still working to resolve the access problem, but in the meantime are sending you the document you indicated needing. [The language in the first paragraph varies, depending on the situation]
Please note that this article is protected by copyright and licensing terms. This copy should be for your own personal use and not be distributed further. [These last two sentences should be included somewhere in the email every time we send a PDF of an article or other copyright-protected or licensed information].
Thanks for your patience.
If you have any questions, feel free to talk to Lisa.
Posted by biomedref at November 27, 2006 03:36 PM