Hi,
As you all may or may not be aware, the UMPhysicians group has been experiencing library resource access issues. This is mainly because the UMP recently changed their IP provider to Qwest -- and some (or perhaps all) of their IP ranges that had for one reason or another had fallen into the "on campus" range, are now considered "off campus" by NTS. On the one hand, this should not be an issue, because as long as the person has library flags, they can always log in. However, we have be getting calls from UMP people who do not have these flags and may be unhappy that they can no longer access library resources and others that can log in, but are finding logging in a hassle and want it back to the way it was.
Linda, Peter and I (with help from Nicole) are looking into the bigger issue of what and where constitutes legitamite "on campus" IP ranges for the AHC. We have already discovered that UMP and Fairview have offices all over the AHC, as AHC offices themselves are scattered all around Fairview properties.
Below is a response that you can use when called on the Reference Desk, or are fielding a MedRef/InfoPoint question about the access issue. Feel free to adapt as needed, but try to keep to the basics outlined so that we are all saying the same thing.
Response to inquiries about access from UMPhysicians
-- We are aware of the situation
-- This occurred when the UMPhysicians switched their IP carrier over to Qwest.
-- If you are a University of Minnesota staff or faculty and your employment category has library privileges, you can still access the full range of Bio-Medical Library resources, with the exception of UpToDate, by logging in with your University Internet ID and password.
-- These employment categories include:
Regular and retirees (CS/BU, P&A, faculty), plus Faculty/P&A without salary, but with official academic appointments
-- If you are uncertain about your University of Minnesota employment category, contact your department or unit’s human resources administration for clarification. If it turns out that your employment category does not contain library privileges, you will have to talk to your department or unit HR about changing, the Libraries does not control this, your unit/department does.
And if there is a continuing question about non-University users accessing information
-- Remote/online access to library resources are limited to current University of Minnesota students, staff and faculty. This is due to publisher licensing restrictions. You are welcome to come to the library to use our resources there.
If you have further questions or comments, please contact Katherine Chew, chewx002@umn.edu.
Here are the employment status categories in PeopleSoft that come with remote library access:
Pre-Start Hire
Regular CS/BU
Regular P&A
Regular Faculty
Temporary Posted
Temporary No-Post (CS/BU)
NASTE (CS/BU)
Academic (P&A and Faculty)--without salary, with appointment
Clinical Faculty--without salary, with appointment
Retirees (CS/BU)
Retirees (P&A)
Retirees (Faculty)
Regents
Visiting Faculty or P&A--without salary, with appointment
Also, another thing to keep in mind is that departments often set up a "sponsored account" for committee members outside the U or volunteers and these accounts also do not come with library access.
If you need to verify someone's account status in the University's Internet Accounts database, these staff can look people up:
Lisa
Del
Jim B.
David
Ryan (?)
let me know if I've missed anyone.
--Lisa
Posted by: LIsa at January 26, 2007 02:57 PMPeter has suggested some additional language if folks are not being prompted to log in with their x.500 username and password:
"If you are not getting the University login pop-up window that allows you remote access to library resources, please check with your Systems/IT department to see if the firewalls that they have in place to protect data are suppressing the necessary pop-up windows."
Martha
Posted by: Martha Hardy at February 9, 2007 09:34 AM