I just had a patron at the desk who had been receiving e-mail alerts for a saved search and these alerts had stopped within the past several weeks. I asked him if his status had changed recently, thinking that this may be a libraries' flags issue, he said that it hadn't. Then I remembered that Web of Science (WoS) saved search alerts expire after 180 days. Prior to expiration, an e-mail is sent letting users know that their search(es) is set to expire. If this is the case all that they need to do is to go into WoS log in to their saved searches, chose modify settings and check off the send e-mail alerts button. This is a relatively painless process and the patron was happy.
Jim
Posted by biomedref at February 1, 2007 12:48 PM