Bio-Med Reference

Possible Issue with Saving Ovid Searches

This note from Scott Marsalis came across the AP Science Librarians' list, and I thought I'd post it here for those of you not on the list. It has to do with a possible error message people might get when trying to save an Ovid search. I was able to save searches with no problem yesterday so it doesn't appear to be pervasive, but here's the info just in case you get a question like this.

OVID moved their servers from Utah to Texas, and it caused problems for some users, namely an inability to create permanent saved searches. To fix it OVID needs the user's ID, which is assigned behind the scenes, so we never see it. So, to get it, have the user log into an OVID database (any will do - but make sure they use the personal, not generic, option) and in the search box, type USERINFO (all caps, one word). The search history box will display the User ID and ip:

Then create a Help Desk ticket, including the ID information. IT can the send the id to Anne at OVID, and they can delete the offending .ini file, and all should be good again.

Liz