Hello again,
Laura in VetMed reminded me of something I had forgotten to mention about Word 2007 and Write-N-Cite. A few times we have had patrons, using Word 2007, who encountered major formatting problems when using Write-N-Cite to format their paper. In turned out they were also using one of the style templates available in Word 2007, and the document wouldn't format correctly until we got rid of the template.
Laura's problem sounds similar:
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I'm a fan of the new version of Write-N-Cite as well, but I wanted to mention something that I noticed when using it recently. I noticed that Write-N-Cite does not like some of the formatting functions and page layouts in Microsoft Word 2007. What I noticed in particular is that once I added a title page to my Word document, I kept receiving error messages or strange looking text when I tried to make changes to my citations or generate a bibliography in RefWorks using Write-N-Cite.
After getting frustrated for 30 minutes, I decided to delete the title page and suddenly Write-N-Cite was working properly again. I am not sure what the technical details are for this problem, but I assume that there is some format function in the Word 2007 title page template that Write-N-Cite recognizes and mistakingly tries to format it into a citation or a reference in the bibliography.
I just wanted to share this information so that others can avoid the 30 minutes+ of frustration!
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So, just remember that Word 2007 templates do not seem to play well with any version of Write-N-Cite. If a patron is having major formatting problems, see if they are using a template and take it from there.
If you figure anything else out, let us all know. Thanks for the info, Laura!
Liz