Hi all,
Here's an email that came into InfoPoint recently. As you'll read, this patron was frustrated with using Science Direct to email articles to their account. The client is a non-affiliate.
Just something to keep in mind for our non-affiliated users:
The response from InfoPoint"
I'm sorry that you were frustrated in your use of Science Direct. As a non-affiliated user, you would not be able to register at Science Direct and email articles directly from there. When non-affiliated patrons want to email a PDF document to themselves we recommend that they save the PDF document on the desktop of the computer, then open up their email, attach the PDF document and email the PDF that way.
I would suggest that you visit any of the U of MN Libraries again to use Science Direct. Please ask any of the Library Staff for assistance. We will be glad to assist you in using this and other resources.
> Comments:
> --------
> Dear library personnel,
>
> Hello. Just wanted to let you know I am very disappointed in your Science Direct service for online access to journal articles. I am a community member who went to bio med library to look up some journal articles. I accessed them on public access terminals and the web interface led me to believe I could email myself full text as it appeared on screen.
> Well, it emailed only citations. Then Science Direct then took me through long registration process that told me I had succesfully registered but it failed to recognize username and password. So I registered again and, predictably, it failed to recognize another username it had just given me. Huh?
>
> I have now wasted several hours thanks to this service. Science Direct even makes it hard to figure out how to give them feedback.