RefWorks has recently been experiencing some technical outages due to hardware upgrades as well as hosting service maintenance. It was not our intention to interrupt service however, it appears that there were some difficulties getting the new hardware on line.
If you have users that are still experiencing issues logging into RefWorks, please first consider restarting your computer to refresh network settings and clear active internet files. If rebooting does not resolve the login problem, please report any outstanding issues to support@refworks.com.
While we do not anticipate any further interruptions in service at this time, we do appreciate your support and understanding during this period.
Christine Capen
Director Technical Services