I have created a new RefWorks account we can use to share information regarding topics pertinent to reference services.
Log-in name: biomref
Thus far, I have created a folder for information related to IM Reference and have populated it with citations to articles and Web sites I hope you will find useful as we move towards implementing our incipient IM reference service.
It appears that the email function within Ovid Medline (at least) isn't working. Dan has been notified and is in the process of contacting Ovid.
I had this problem last week and InfoPoint has received a few emails about this as well. Let Dan know if you experience this personally or have an interaction with a patron who is having this problem.
I got a question yesterday from a professor in the School of Nursing who was trying to get her RefWorks references into EndNote (version 9). We exported them into a text file and followed all the instructions to get them into an EndNote library, but when we chose the filters and clicked "Import" nothing happened - the process very quickly completed, but no references appeared. We tried importing references from a different database (CINAHL) using the same method, and that worked just fine.
She contacted EndNote support, and it turned out that she needed an additional filter to get the references in correctly. In case you encounter anyone with the same problem, here's the filter: Download file
I know we don't support EndNote, but if you run into this problem the new filter might help. If not, EndNote support was very responsive: http://www.endnote.com/support/entechform.asp
Let me know if you have any questions. Thanks!