I'm passing along a couple of quick e-journal access updates on problems we've encountered at Reference over the past few days:
1. Frontiers in Bioscience - Most of you probably already know that our access to this title has been limited to 2009 only because of spiking costs. We'll be instructing the Circulation students to say the following by way of explanation: "Frontiers in Bioscience changed their subscription policy with 2009, making it cost prohibitive for us to provide access to any but the current year. We apologize for the inconvenience."
Feel free to direct patrons to ILL; however, keep in mind that we're limited to 5 requests from the most recent 5 years per title before we begin asking patrons to assume copyright charges. We'll hit that ceiling fast for this title (we're at 2 requests right now).
2. The "Clinics" series - Nicole is working on fix for this, but for the time being, you should advise users to access these titles directly through E-Journals, rather than through a database. Otherwise the user will end up having to link through Find It twice.
Today I had a patron call about access to an article for which we were supposed to have online full text but due to an error wasn't available. She was happy to find out that under these circumstances we will fill the article for free through our PhotoDelivery service. In order to avoid charges, the patron will need to put a note in the Special Instructions field of the PhotoDelivery form (https://hsllibs.wufoo.com/forms/photodelivery/), indicating that the article was unavailable online due to a linking or publisher's error.
I just wanted to pass this info along to anyone who might not yet be aware of this new option.
This only tangentially affects staff working reference, but I wanted to make you aware that our copy service will no longer accept verbal EFS numbers for self-serve prints and copies after 12/31/08. Instead, over the next month or so, we will be transitioning department-funded staff and faculty to departmental copy cards, which are special copy cards tied to EFS numbers that act like credit cards. Departments will be invoiced each month for any charges made against the card.
We have begun distributing informational handouts to patrons in the library and informed departmental accounting staff by email, as well. I'll put a copy of the handout at Reference, in case you're interested in specifics.
Please feel free to let me know if you have any questions or concerns!