Hokay, so I've been wondering about the necessity of having such a detailed language selection at attending for a while now, but an incident last week reminded me of it. A student came in to make an appointment and the attendant, not me but I did witness it, asked for the student's native language and because it wasn't on the list, it became a bit awkward w/ the student asking why it was necessary and so on. The attendant did a good job of explaining the reasons as best he knew them, but the student wound up saying he didn't want to make an appointment because of the language issue. Well, luckily, the attendant was able to persuade the student to make an appointment and everything was hunky-dory. My point is, why should it be so difficult and how can we fix that. While the majority of students have little or no problem w/ this, and a few will eventually have issues w/ it.
What we need is a clear explanation that defines why we need this information that the studentís will accept and not take it as some kind of judgment or different treatment because of their language status. I think this should be consistent and clear to all attendants so that we can avoid these problems. Granted, while we canít please everyone, we can at least show a bit more consistency and have a clear-cut policy to present to the students.
The other part of this issue that I keep trying to get my head around is the need to be some damn specific in the first place. Canít we just list students as NNS students so that our consultants can be aware of each studentís possible needs? This would immediately eliminate the before mentioned episode because all the attendant would have needed to do was to list him as a NNS student and finish the appointment.
I just thought that this could be improved in some way, but I know my suggestions might be impractical or untenable because of certain factors that I am not aware of. End of rantÖLater