How to "help" members complete the correct steps online
Among the problems we're seeing - see this other blog post: http://blog.lib.umn.edu/toddmehr/mn4hsoftware/2009/10/who_has_re-enrolled_-_how_to_t.html
......one new change as of this morning is that 4h4me will no longer give re-enrollment "credit" for simply viewing the Member Information Form. In other words, they must actually click on [Submit] for that form - including filling in the required fields - before the check box for that form will be checked (see image 1 below)- and they can continue to click on the [Process My Enrollment Tasks] and get their [Current Year] updated. Also, they must now click on a button on the enrollment screen in order to the check box for Registration Information to be checked - (see image 2 below)
What other ideas do you have to help make sure members complete the process completely and correctly?