The customer service point for this week is Acknowledge. When a patron walks into the library look up and see that they have entered. A small hand wave or head nod can help. When they approach the desk, smile and make eye contact. We want all of our patrons to receive excellent customer service and this is one way that you can provide excellent customer service.
Treats to anyone who can list all the customer service points that have been reviewed so far.
Mark your calendars for April 7 for some wacky, wild fun! The IADS Staff Motivation Spring party is fooling around. Not sure what to expect, but it will be a surprise!
Part of the opening procedure is to backdate returns from the 24-hour book return. This is especially important for short-term loans (1-day journals, 3-day videos) as there have been recent occasions where patrons are getting fined by mistake. If you are unsure of how to backdate please let a supervisor know. Or if you forgot to backdate let us know that too, as we can go into the return history for that morning and waive any unnecessary fines. Thank you!
Comrads,
I wish to return home this weekend. However, this requires two of my shifts to be taken.
Fri: 2-6
Sat: 4-9
Both shifts entail 1 hour of shelving but the rest is all 2nd desk. These will be posted at Walter this afternoon. Any assistance on the matter would be appreciated.
Kind regards,
John Pasowicz
The staff contact list is ready for the semester. It is available under "Staff Stuff" for you to print. This can be used to call and email co-workers to find replacements for shifts.
Spring Break work availability sheets are posted on the bulletin board. Please complete and turn in by Monday, March 1st. Thank you!
Hey everyone! Just wanted to see if anyone would be interested in taking my Thursday (2/18) night shift (8PM-12AM) at the BDesk. My wife and I are taking a birthing class in preparation for the big day. It's posted on the signup sheet. Let me know if you're interested!
It is time for another Customer Service tip! When you are at the desk or in the stacks shelving you should be alert for patrons needing help. They may have a confused look or a piece of paper with call numbers on it. Being bold and approaching that patron to see if they have found everything they need can help make sure they get all the items they need. When working the desk, it can get busy and by saying, "Can I help who's next" can let the next person in line know that you are ready to help them. We want to make sure that everyone who visits the library has a positive experience and when we approach users it can make a difference.
Hi! Can anyone take my shift from 4-8pm on Thursday? Or even parts of it? That would help me out very much. The last 2 hours are at the 2nd floor desk, so you can get lots of homework in! Thanks!
Gate count update (exciting!): Last week's hourly gate counts revealed that Tuesday is our most popular day, with 4,067 visits. A close second was Monday with 4,034 visits. Only 699 souls ventured to study Saturday. Our busiest hour was 3 o'clock with an average of 300 visits. Thanks to everyone for diligent gate counting!
I have noticed a few times when book trucks have not been recorded on the sheet either when they are started or when they are shelved. Please be sure that you fill out the sheet when you put a truck together and then again when you shelve the truck. The numbers are needed for keeping statistics. We keep track of how many items we shelve and I rely on you when you organize a truck to record the data. Also, we do look at how long it takes to shelve items, which it why I ask for the start and end times.
Please be sure to fill out the shelving recording sheet.
Thanks
Have you ever wondered what a book bomb would look like? Like a dirty bomb, but instead of radioactive particles, books are dispersed with aplomb? Well, maybe you haven't, but I have. And now you don't have to. Look at what Tim discovered in the external drop box this morning. Like dirty bombs, book bombs have causalties. Scroll to the bottom to view the tragic victims. Perhaps with these pictures, we can make a case that we need a better drop box and give some meaning to the demise of the dearly departed. Seeing as how we're the only drive-up drop off box on campus, it's imperative that something be done before the next catastrophe occurs.
The tragedy!
A candle vigil will be held tonight after closing.
FYI, 40,744 users visited Walter Library in January 2010. That is up from 39,686 in January last year!
Hey everyone, I was hoping to get off of work Wednesday, just from 11 am - 12 pm so I can get over to the Community Involvement Fair. I have class right after I get off of work so it would be great if someone could pick up the hour (2nd desk) so I can better our community :p
