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March 2011 Archives

Fridays

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Hi everyone,
I have a few friday 3-9 shifts up for grabs on the board, specifically the 8th and 15th of april. I am on the cycling team, and I would like to make it out to at least two race weekends that will be out of state.
Thanks
Nate

4 Tuesday night shifts

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Hey guys, so I just got accepted for an internship position! I am really excited about this, but unfortunately, 4 of the training sessions are during times that I am scheduled to work. I have to make it to these, and they can't reschedule them (after these I will be able to schedule around work). So, I really need someone to take a couple of my shifts. On April 5, April 12, April 19, and April 26 I work Tuesday nights from 4-7. You can take this entire shift if you want to, but it is mainly just crucial that I get someone to cover from 5-7. As usual, I am more than happy to switch for shifts that you don't want (even early morning ones) because I really need to get these covered. So, again the times are:

April 5th from 5-7
April 12th from 5-7
April 19th from 5-7
April 26th from 5-7

I will put them on the shift board, and feel free to sign up.

Thanks!

Alexa

Shift Tomorrow!!! 3/30/2011

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I know this is totally last minute but I just ask for an interview that is in Golden Valley at 10:30 for tomorrow. I work 10am to 2pm and I know I should not schedule during work hour but I have to take what I can get because this would be a full time position after graduation!! I would love if someone would take my shift. I sit for an hour with Alex S then do mail for two hours which never much mail for me and then sit at the 2nd desk for the last hour! I guess the only hours that are important to fill are when I do mail and cover the 2nd desk (11am to 2pm) I will email this to you as well.
Thanks
Rosie

EVENING GATE COUNTS

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I just wanted to remind everyone that gate counts are taken every evening at 6 O'CLOCK PM. That means that the individuals working the 2nd Floor Desk from 6-8PM during the week need to take the gate counts as soon as they start their last TWO hours at the 2nd Floor Desk. The 2nd Floor gate counts have already been missed 11 times this month, and at least once during every day of the week. This is a task in which you are responsible for if you are at either desk at 6 PM.

We also need to be sure we are taking the gate counts during opening (10 or noon) and closing (also 6PM) on the weekends.

This is a very important statistic that we need to be keeping track of, and I cannot do my job properly unless you are doing yours.

Thanks! Tim

mainsitecolorchange1.png Due to user feedback and an effort to brand the libraries as more "U of M," the Libraries Web Development team has changed the colors of the main libraries web site to a more maroon and gold palette. All of the functionality of the main web site will stay the same. It is just the colors that have changed.

Please let us know if you have any questions.

Do you know what the dress code is for work? When you provide customer service do you know what your clothing is saying? If it is scaring the patron, that is a bad thing. In Walter Library, we ask that clothes be clean, neat, and non-offensive. In other words the shirt with a suggestive saying on it is out and considering the physical activity of the job a short, tight skirt or shorts may be out too. Requirements of the University of Minnesota include, no swimming suits and shoes need to be worn at all times. Remember these simple steps and you will be a star at providing excellent customer service.

If you have any questions about this or other customer service issues, please ask a supervisor.

2nd Floor printer trick

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Hey guys!
I don't know if everyone remember my last message about the printer from upstairs but I notice when I print I still get about 2 to 3 other print jobs before my comes out and some are alot of hold slips. There is a trick to can this printer to work!!! As I said before. When your print job can not print out then shut it off for a few seconds and turn it back on... It won't print off right away so the trick is to have Patience for about a minute then what you know your print job has printed.... lol I hope you guys can remember this trick when you work at the second floor desk!
Cheers!

Hi, I am looking to get a few Tuesday nights off later this semester. The nights are April 12th, April 26th, and May 3rd (All 6pm - 12.) I posted them on the shift board as well.

Thanks,
Micah

Walter Party!

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Hey everyone! We're trying to plan a pizza party or a food-filled get together towards the end of the semester and we're wondering when would work best for everyone. It's probably going to be a Tuesday or Wednesday for a few hours around lunchtime. Should it be the last week of class, May 3rd or 4th, OR finals week, May 10th or 11th?

Post your vote as a comment here!

Shift on Wednesday

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Greetings everyone,

I posted this on the sign-up sheet a couple of weeks ago but to those that haven't seen it I need some help in covering my shift on Wednesday (3-23) from 10 to 4. I have to attend a conference on Wednesday and any help, especially for early in the shift, would be greatly appreciated.

Thanks,
Nick

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The Value Port will be down Wednesday March 16th and Thursday March 17th for software upgrades. Patrons will not be able to add money to their U Card or Gopher Gold Card during that time.

The software upgrade will also impact public printing. Printing will be very slow during this time period.

Signs will be posted.

Shift tomorrow!

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Hey guys, I really need someone to cover part of my shift tomorrow. I got these tickets for something, just looked at my shift and realized I'm supposed to be working part of that night. If I could get someone to cover from 6-9 that would be amazing. It's all second desk. If you could even work 7-9 that would help me out a lot. I know its real short notice but its pretty important!

Thanks!

Alexa

HOT PINK

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It is very important that you place a Routed for User slip in each book being sent to another library for a user. Read the Pop-Up message carefully to ensure you route to the correct library.

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Acknowledge

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The customer service point for this week is Acknowledge. When a patron walks into the library look up and see that they have entered. A small hand wave or head nod can help. When they approach the desk, smile and make eye contact. We want all of our patrons to receive excellent customer service and this is one way that you can provide excellent customer service.

Treats to anyone who can list all the customer service points that have been reviewed so far. Please post them as a comment.

BE SURE TO READ POP-UPS AND FOLLOW THEIR INSTRUCTIONS. POP-UP MESSAGES CAN VARY.


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Shifts available

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Hey everyone-

I am looking for someone to cover my 1-5 shift both Sunday March 20th & Sunday April 3rd. I have drill for the National Guard both Sundays and don't finish until 5:00. Thank you for whoever picks up these shifts.

Yours truly,
Alex Scarset

Shift on Sunday!

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Hey guys,

So I have a shift on Sunday from 11:45am till 6:00pm and I was wondering if anyone is interested in helping me out and taking it for me. I would like to go home 2 days earlier so I'm not stuck in the dorms through the weekend for one shift. If anyone could help me out please give me a call or text at 320 224 5085. Thanks!

Joao Halab

Hey Guys,
Just thought I'd let you know that last Sunday and today, I've come into the library finding the basement doors still propped open (and two patrons already within). Just reminder that we are responsible for shutting the doors after closing. Even if you feel the monitor will shut the doors, they might think we're to shut the door--and so no one does. So for everyone's safety, just shut the doors after yourself.
Thanks,
Lysa

Explanations

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It's that time again for your weekly customer service reminder! Giving clear explanations to patrons can help score you points. What are these explanations you ask? Here are some examples of what may need an explanation.
Due dates - The difference between Regular Loan, One Day Loan, 2 Hour Loan, 3 Day Loan. This can be confusing to patrons and if we explain it upfront by letting them know when the item is due, it can prevent unhappiness later with fines.
How fines can be paid - Can you clearly explain to a patron what the fine rate is and what forms of payment we accept? If not, you should find out.
What is in the building/campus - Patrons stop at the desk to ask for directions to a room in this building or they may be looking for another building on campus. Use the maps when needed to show where to go in the building or on campus. You can always walk with the patron if you are able too.
A few more items to think about: Difference between collections, what is MLAC, what is a hold or a reserve item?
These are just a few of the many questions that we receive at the desk that need clear explanations. If you have any questions about how you should answer a patron, please talk to a supervisor now. We want you to score well in the Customer Service area.

I am looking for 3-4 students who are interested in helping to plan the Spring Student Motivation event. In the fall we had the Mad Hatter Tea party and we are looking to see what other crazy ideas we can come up with. Please talk to Mary if you are interested.

Thank you to all who have taken time to send emails from the Walter unit email to alert patrons of missing items, lost books, or books ready to be picked up. Just one thing to keep in mind when sending emails. Please us the Gmail option. In Gmail, we have templates set up that you can use when sending patrons emails. If you have any questions about finding the templates or how to log into the email, please talk to a supervisor.GMAIL.PNG

RESPOND

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I am trying to determine who is getting email updates about new blog posts. Please post a response if you have received an email about this post.

Thank you

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