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The customer service point for this week is Acknowledge. When a patron walks into the library look up and see that they have entered. A small hand wave or head nod can help. When they approach the desk, smile and make eye contact. We want all of our patrons to receive excellent customer service and this is one way that you can provide excellent customer service.

Treats to anyone who can list all the customer service points that have been reviewed so far. Please post them as a comment.


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Greeting someone, acknowledging them when the enter the library and approach the desk, ask if they found everything okay, ask if they need any help (at the desk or while shelving) know how to give someone directions, know how to explain different types of loans, due dates, fees.

I think Taylor covered everything!

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