FYI, we do change due dates up to two weeks for instructors who are showing the video in class. In Alma, after you check a video out to a patron, there is a "Change Due Date" button. If you have any questions about this, feel free to ask a supervisor, me, or Jenny Veile. Thanks!
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Hope everyone has had a fun-filled winter break! :) This is just a friendly reminder to those who do Get-It's, Opening at the B-Desk, and anyone who check in books and a hold sheet prints out:
Please double-check the "Route To:__" at the top of the page of each Hold Slip that prints out for a hold book. At opening, it is the B-desk's duty to clear off any books on the Hold Shelf that is past the "End Hold Date" on the Hold Slip and check it back into our system so that other patrons can get access to it. However, I've been finding books that was supposed to be sent to a patron/professor's office & placed on the Hold Shelf.
If it says, "Route to: Walter Sci/Eng Library", please proceed to write down the last name, first name on top of the Hold slip, along with the "End Hold Date", and place the book on the hold shelf.
If it says, "Route to: My Twin Cities campus office", you may notice that it doesn't have an "End hold Date" like the frequent Hold Slips/Get-It slips we receive. Please place the book in a white bag with the patron/professor's address (that is on the Hold Slip) on a white sticker, secure it with two rubber bands, and place the wrapped book in the mail box to be shipped out. The materials for this are on the shelf behind the basement desk by the paper cutter.
Please do NOT put "Route to: My TC campus office" books on the hold shelf along with the others that says "Route to: Walter Sci/Eng Library", otherwise it might be checked back into the library (along with the other books that were not picked up) without ever reaching the patron's office. :"(
Many thanks in advance!
1. I know we are all really good about telling patrons their due dates during the check out process. What we might need to be more aware of is whether the patron is actually able to hear what we are saying. Each circulation desk has issues to overcome. The 2nd floor can be like a canyon with our quiet voices swept away into a void. B desk has the humming and buzzing noise of the Wise Owl to drown out our voices which sometimes means nearly shouting to be heard.
Paying attention to whether the patron actually hears us when we tell them the due date or any other necessary information is important. When checking out short term loan items, where email reminders will not be of service in getting items back on time, I tell the patron how long they can use the item, either 2 hours, 1 day or 3 days. Then I tell them the actual due date and time. Of course, I am observing their facial expression to see if this information is registering and listening to background sounds to determine if I am talking loudly enough.
During the break a student drove here from Rochester just to return an overdue DVD. He said he was not told the DVD was due in 3 days.
2. When checking in/discharging materials slow down your pace and look at the computer screen after you wand in the barcode. There may be a pop up message that you must respond to or the item will not check in properly.
Recently we have had a few more items that have been re-shelved that were still checked out to patrons. It can be very upsetting to patrons who are sure they have returned an item but find that is still on their library record. Taking the time to call the library and try to "straighten things out" is an annoyance we can prevent if we again slow down during check in and look at the computer screen after each discharge to ensure each item has been properly discharged.
We appreciate all that you do but want to work to make things better. Thanks for your help!
Aleph will be down this weekend to upgrade the Aleph database and software. Beginning Saturday, 3/20:
- Do not open Aleph. Instead, check-in and check-out all library materials using Offline Circulation. Offline Circulation is only on one computer at the basement desk (the one closest to the network printer). To open Offline Circulation, double click on the Offline Aleph icon on the desktop.
- 2nd Floor staff should refer all users wanting to check-out materials to the basement desk. All transactions must occur on the designated computer.
- Basement staff should check-in returns using Offline Circulation. After checking them in, place ALL RETURNS, Walter, Wilson, Magrath books, Walter Reserves, SMART Videos, etc., on the designated shelves behind the Reserve collections. The shelves will be clearly labeled.
- Patrons will be unable to access "Your Account" and there will be no Get It/Recall functionality.
- There will be no shelving or pickup over the weekend. Duties will be reassigned.
On Monday, continue using Offline Circulation until given the all-clear. Please let us know if you have questions. Thank you!
Part of the opening procedure is to backdate returns from the 24-hour book return. This is especially important for short-term loans (1-day journals, 3-day videos) as there have been recent occasions where patrons are getting fined by mistake. If you are unsure of how to backdate please let a supervisor know. Or if you forgot to backdate let us know that too, as we can go into the return history for that morning and waive any unnecessary fines. Thank you!
Beginning at 4pm on Friday 10/23 until Monday morning many library systems, including Aleph, will be down. The outage is occurring so the Office of Information Technology (OIT) can increase the amount of utility and emergency power to the University's data center located in the West Bank Office Building (WBOB).
How will we be affected?
--On Friday 10/23 at 4pm Aleph will go down and remain down until Monday. Do not try to open Aleph during this time. Instead, check out library materials using the Offline Circulation. Offline Circulation is on one computer at the basement circulation desk (the one closest to the network printer). To open Offline Circulation, click on the lowest icon on the desktop.
--The 2nd Floor desk staff should refer all users wanting to check-out materials to the basement desk. All transactions must occur on the one computer. Multiple instances can lead to problems when transactions are loaded on Monday.
--Place all returns (except Reserve materials) on the designated shelves behind the Reserve collections. The shelves will be clearly labeled. You do not need to sort Walter books, journals, Wilson books, Magrath, etc. Simply place all library returns on these shelves. The returns will be processed once Aleph is back online on Monday.
--Reserves should be checked-out and returned using Offline Circulation. These materials should be reshelved as usual - within the Reserve collection.
--Pickup 2 will not be done and shelving times will be re-assigned for the weekend.
--SMART Equipment should be checked-out and returned using Offline Circulation. Patrons may be escorted from SMART to the basement desk by SMART staff in order to check-out the equipment.
--MNCAT Classic will be available for searching only, with NO access to Your Account, Recall, Renewals or Get It.
--Continue using Offline Circulation until given the all-clear by a supervisor on Monday morning.
Please let us know if you have any questions.