When a patron comes to the desk asking for a Guest Access Card, please remember to look them up first to see if they already have a card. One card per user!
If they already have a card in the system and it's expired you should extend the expiration date 6 months.
If they already have a card in the system but don't have the card with them you should print the barcode of their card so they can use it to log in. Do not issue another card.
Please ask if there are questions. Thanks!
Hey guys, just a reminder. When someone comes up to get a guest internet account, always make sure to click on "Find" and search for them first to make sure they don't already have an account set up. If they already have an account and have just lost the number, Tony has in the past advised copying and pasting their password/number onto a Word doc and printing it out for them. Just as long as we're not making duplicate accounts!
-Alyse
CybraryN instruction notebooks have been placed at each of the desks.
In it you will find step-by-step instructions for logging onto CybraryN Patron Manager, Registering a New Guest User, how to deal with Lost of Forgotten Guest User Cards and more!
Please check out the new notebooks.
