Computer Support updated the program that we use to release an account that's locked because the user did not properly log out. The program used to be called "CybraryNet", but it is now "Cybrarian Remote".
To release someone's account:
-Open Cybrarian Remote
-Under the Actions menu, choose Edit Patron Usage
-Search by Internet ID (this is their x500 or their last name, which may still be a case-sensitive search)
-Select the patron in the Search Results section
-Click Reset Status