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Procedures: September 2009 Archives

Courtesy Copy Card

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When to use:

If the printer or copier has malfunctioned and the patron lost money:
1. Take the card and go with the patron to the printer or copier
2. Swipe the card and allow them to make the copies they lost or which were bad
3. Return the card to the folder in the cabinet

When NOT to use:

If a patron needs to make prints/copies and does not have a U Card or Copy Card:
1. The patron may purchase a card from the Value Port Machine for $1.00
2. Patron can add value to card in order to print/copy

Things to Remember:

DO NOT GIVE THE COURTESY CARD TO THE PATRON. Always keep the card in your possession.

Do not leave the desk unattended to assist the patron. Get a co-worker or supervisor to watch the desk, or a security monitor if during evenings/weekends.

If you cannot find someone to watch the desk while the patron needs assistance, please call the Reference Librarian at 4-0224 (during staffed Reference Desk hours). They also have a courtesy card and can assist the patron.

If a patron accidentally purchases a card out of the value port machine but all they wanted was to add money to their U Card, we cannot give a refund. Refer the patron to the U Card office.

Our courtesy card has a $10.00 value on it for the period of 1 month. Once the $10.00 is used we do not have any value left for the rest of the month. At the beginning of the next month, it automatically restores the value back $10.00.

Our department is responsible for this card and will be charged if the card is lost.

Report any problems to a supervisor immediately.

This information can also be found at: Courtesy Copy Card

Referrals

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http://infopoint.lib.umn.edu/refer/
Please use the link above when referring library users to other service points. When you can't answer a patron's question and they need to go to another location (ex. Wilson), fill out and submit on behalf of the user the form for the corresponding location (or use IM, if available).

Here are a few reminders:

Name is PATRON Name

Question: Be sure in the question field to identify yourself by name and detail what you have already searched.

Email: USER email address.

Selecting submit sends the question to the service point QuestionPoint email account AND to the user. The service point will handle the request from here! If you have questions, comments or concerns please contact Cody (hans1794@umn.edu) or Mary (hawki003@umn.edu) of the RRC.

Please leave your initials in the comments to indicate you've read this.

Aleph Login Security

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The new Aleph logins are for individual use. To ensure that you are the only one using your Aleph account, please have Aleph open on only one computer at a time at the basement and be sure to close Aleph all the way when you are done with your time at the desk. It may seem more convenient to have Aleph open on two computers when the basement desk is busy, but then we run the risk of someone using your account. In the same line, it may seem like a nice gesture to the next worker to get the workstation ready for them to login when you get the username and password box open for them, however if you do not close your account all the way it is extremely easy for that person to hit cancel and just use your account. You would not want someone to use your email or Facebook account would you? This is no different. Click the X when you done with your desk shift. If you have questions please let a supervisor know or leave a comment.

In order to reduce the amount of paper that we use in the library, we are making some changes to how we record our shelving numbers. We will no longer be placing shelving slips in each truck, but instead record this data on a central sheet of paper where we can record information for many book trucks. All the book trucks have been given numbers, so filling out the new form will be a snap.
Here's how it works:

When you are sorting a book truck you will simply fill the book truck as you always have in the correct call number order. Then on the left side of the central recording sheet, you will write the book truck number, your name, the start time and date, and the number and type of items.
Then you will put the truck in the shelving room in the same order as we always have been, over to the far left.

When you shelve, you will continue to take the book truck that is the most to the right. If you need to double check times on the oldest truck, you can check the central recording sheet to see what truck number should be taken. When you are done shelving, you will fill out the right side of the central recoding sheet. You will fill in your name, finish time and date. You will want to look closely to make sure that your are filling out the correct line for the book truck number you just completed.

The pink and yellow slips will still be used for Pick Up for now. Those slips can be placed in Mary's box right away after being filled out.
The central recording sheet will be on a clip board on the counter where the shelving slips have been.

If you have any questions or concerns, please talk to a supervisor.

Please post a comment after you have read.

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