When to use:
If the printer or copier has malfunctioned and the patron lost money:
1. Take the card and go with the patron to the printer or copier
2. Swipe the card and allow them to make the copies they lost or which were bad
3. Return the card to the folder in the cabinet
When NOT to use:
If a patron needs to make prints/copies and does not have a U Card or Copy Card:
1. The patron may purchase a card from the Value Port Machine for $1.00
2. Patron can add value to card in order to print/copy
Things to Remember:
DO NOT GIVE THE COURTESY CARD TO THE PATRON. Always keep the card in your possession.
Do not leave the desk unattended to assist the patron. Get a co-worker or supervisor to watch the desk, or a security monitor if during evenings/weekends.
If you cannot find someone to watch the desk while the patron needs assistance, please call the Reference Librarian at 4-0224 (during staffed Reference Desk hours). They also have a courtesy card and can assist the patron.
If a patron accidentally purchases a card out of the value port machine but all they wanted was to add money to their U Card, we cannot give a refund. Refer the patron to the U Card office.
Our courtesy card has a $10.00 value on it for the period of 1 month. Once the $10.00 is used we do not have any value left for the rest of the month. At the beginning of the next month, it automatically restores the value back $10.00.
Our department is responsible for this card and will be charged if the card is lost.
Report any problems to a supervisor immediately.
This information can also be found at: Courtesy Copy Card