When doing Pick Up 2, please be sure to check the shelf at the Basement Desk for any Reference items or Thesis that may need to be shelved. Shelving these items is part of the Pick Up 2 process. Also, when shelving the Reference items, please mark what area they are from, (Reference General, Desk, Dictionaries, etc) on the pink slip. If you have any questions about Pick Up 2 or how to mark the pink slip, please talk to Mary.
Procedures: June 2010 Archives
When checking in the daily mail be sure to look at each HOLD SLIP to determine if the item should be routed either to the patron's office, the Smart Learning Commons or our Basement Circ Hold Shelf. We have recently found several items that should have been routed to the patron's campus office or the Smart sitting on our hold shelf.
The 3 routing possibilities are: Route to: My TC Campus Office, or TC Walter Library (for the Smart) or Walter Sci/Eng Library (for our hold shelf).
Place items being routed to a TC Campus Office in the white, heavy duty plastic bags and label with the campus address listed on the hold slip. You may then place this bag back in the mail bin and it will be routed to campus mail to be delivered to the campus office of the requester.
If you are handing off mail to be finished at the desk don't forget to tell the staff helping about these special items.
Mail is not as simple as it seems, especially when it is a huge shipment and you are interrupted by patron's wanting to pick up items they just received an email about.
If you have any suggestions about improving the mail process please let us know.
The Shelf Reading notebook has been updated for the summer along with a new look. The red notebook has retired and a blue notebook is in it's place. If we are all caught up on shelving, please shelf read. You will find that you each have an assigned section to work on. If you have any questions, please ask. Thank you.
When a patron is paying their fines with a credit card, YOU need to fill out the Credit Card Payment Form. There have been several illegible and incomplete forms filled out lately. Carefully fill out every field on the form and then have the patron sign it. Payments cannot be processed without a proper credit card number AND expiration date. Thank you!