RESERVE ITEMS MAY NOT BE RENEWED over the phone.
Because Reserve items are potentially in high demand, they can not be renewed over the phone.
We have had several instances recently of patrons calling to renew the RESERVE item they have checked out. We do not allow this.
The patron should be instructed to return to the Circulation Desk and if no one else has been asking to use the item they may recheck it out again. An item that you think is only being requested by one person can suddenly be in high demand due to a recent assignment.
If a patron is having a medical emergency or an extenuating circumstance and calls to ask you to renew a RESERVE item, have them speak with a supervisor who will determine what to do about this request.