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Training: April 2011 Archives

Missing Name Tags

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Another friendly reminder to bring back lost name tags and wear the one with your name on it. If you are missing your name tag, please let Mary know and a new one will be made. Please check your back pack, dryer, car, outerspace, and other places you may have been.
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Respect

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It is time for the Customer Service tip of the week. This weeks tip is Respect. That means to show that patrons are not treated as disruptions and they are treated as humans, not interruptions. It can get busy at the desk or when shelving, but we need to remember that to give good customer service, we need to put the patrons first. We need to greet and acknowledge each customer in a way so they feel welcome, but also so they know that they are not bothering us if they have a question. We are here to give them directions and explanations if needed. If all this is done, we will all be providing excellent customer service.

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