Lately we've been working with OIT to better position Lyris ListManager as an enterprise system. That's not to say it's not now or that it hasn't been, but it hasn't always appeared that way. We currently have 235 users from 47 different units (a unit could be an entire college or an individual department), coming from four of our five campuses, and we anticipate continuing growth from recent interest in the system.

The first change implemented, working with the Office of Information Technology (OIT), was to transition e-mail support requests to Request Tracker, to allow for better handling of support requests and other e-mail traffic, as well as keeping a better history of requests in a central location. Support requests and other inquiries should continue to come to ecomm@umn.edu.

The second change, also working with OIT, was to add Lyris to OIT's System Status site, since Lyris is supported both by OIT and University Relations and includes so many users. Taking OIT's approach of naming systems with a hint as to their purpose, rather than using actual product names, you can find the Lyris as the Mass E-mail Distribution System (Lyris). Feel free to keep calling it "Lyris," but a generic system name is desirable should the product used change in the future.