Send Claims field on tab 3 of subscription record
Per email from Yumiko Toyota-Kindler 5/21/12:
Some of us have recently discovered that some old issues of S type orders have never been claimed, despite the fact that their Exp. Arrival Dates had expired. After we looked into this further, it was found out that those issues never even appeared on the weekly S type claim list.
After I forwarded the info to Michael and Betsy, it was determined that the problem was caused by the Send Claims field on tab 3 of the subscription record set as "No". I always thought that field was for batch claiming, but obviously, it is not. Betsy/ET has started an SQL query to find the subscription records that say "No" in the Send Claims field. I have asked her to change all of them to "Yes", so this problem should not happen in future.
One important reminder: Choose the "Yes" radio button in the Send Claims field on tab 3 of the subscription record when you create new S type orders.