Please continue to record the number of newspapers checked in each day in the blue notebook in the newspaper area. From now on, also jot down your name next to the paper count.
All student, please comment on this post.
In the spirit of providing excellent customer service, it is not appropriate use iPods, MP3 players or other listening devices while working at the desk.
As always, iPods etc. are just fine while you are shelving or doing other projects out in the Periodicals room.
While working in Periodicals, please remove any listening device when approached by a Library user. This is good customer service because it shows the users that you are completely available to help. Turning down/off the device is not enough, because the user may still assume that the iPod is on by seeing the ear buds in your ears. So, please "unplug" whenever you are directly communicating with or helping users in any way.
Date: 5/24/06
Time: 3:25pm
Location: Wilson library Annex
Type of Incident: Other
Unit: Stacks Mgmt. and Annex
Problem: A young Black male was found wandering around in the back area of the Annex. He appears to be the same individual who was mentioned in last week's incident report by the Map library. At that time some slides were taken from a staff area, and later found in another part of the building. He is about thirteen years old, appears small for his age, and is quite pudgy. I found him wandering in our staff area, and escorted him out. I then caught him when he went to the back staff elevator, and I told him where to find the public elevator. University police were called,and when an officer arrived a few minutes later we found the boy playing games on a 2nd floor computer. The young fellow has been found wandering before in library staff only areas. The officer took his name, phone number, and address, and explained about staying out of the staff areas. The officer said if he is seen again in a staff area to not approach him, keep an eye on him, and immediately call!
the police.
Action Taken:Called 911 Police
Other,
Please check out all links listed on the right-hand side of the blog. Pay special attention to the:
- Technical Assistance Form: fill out and submit when library users are having problems accessing databases or indexes (but not general problems like a mouse not working)
- Incident Report Form (Security): fill out and submit if any security issues arise, including disruptive behavior that doesn't quite rise to the level of being aggressive or threatening.
Please respond to indicate you have viewed all sites and understand their content. Also, recommend links you'd like to see on the Blog!
This is an open blog and can be viewed by anyone using the Internet. Please observe the following rules:
1. Never use the names of Library users even if discussing a particular situation you encountered at work.
2. Do not use the last names of your co-workers (other students and full time staff) to protect everyone's privacy.
3. Be sensitive about the content you post. If it's not something you're OK with broadcasting, choose to communicate it in another way.
The chances of people outside of our work unit viewing this blog are remote; however, the possibility is there and we need to prevent publishing information that is sensitive or private in nature. This especially includes our interactions with specific Library users.
All student workers please comment to indicate you've read this.
Welcome to our exciting new two-way communication tool at Reserve & Periodicals. Anyone can post anything*, and we hope to see many of your bright ideas on this blog. Full time staff are the moderators.
Students are required as a part of their job to check for new postings and read them every day that they work. They will be responsible for knowing policy and procedures posted to this blog. Failure to keep up to date with the blog can result in action by full time staff.
Sometimes, students will be required to comment to indicate that they have read and understand the information. Unless you have other questions/input, simply post a comment containing your first name and last initial.
* Please assign your posts to relevant categories. Your posts are subject to editing if rules are broken, there is mistaken information or it is in the wrong category. All student workers are expected to abide by all University and Libraries Policies. Profanity, spam, flaming, and bad behavior are not allowed.
No one will be censored for your opinions or questions or posting, as long as they do not violate above policies.
All student workers must comment to indicate they have read this post.
Lens Type 1 Check In/Out Procedure
Please use the above procedure for checking out the Lens Type 1 for the microfilm/microfiche scanner. This procedure is also attached to the Lens box itself.
All student workers must view the Student Training Module, an online presentation to introduce you to the basics of student employment, library orientation and customer service.
You are expected to not only view this presentation but are also responsible for knowing its content -- so take notes, etc. to do whatever works best for you to really internalize this information.
Click here to access the Student Training Module.
The Student Training Module was designed by an IADS committee. IADS is the Information Access Delivery Services division of the University Libraries -- of which we are all a part. It's basically the division of the Libraries that is responsible for providing direct public service to Library users.