Strength in Reserve (and Periodicals too): Printing from Reserve Service Desk

You may have noticed that the old dot-matrix printers at the reserve desk have disappeared. How to print a return receipt or book list for a patron, you might ask? The answer is simple: printing from both "Charlie" and "Emilio" - the front desk computers - now go to UniPrint. You will be prompted to name print job, and it can be retrieved at the UniPrint station using a card. Cost is $.10/page.

How to pay for copies from the desk? Use courtesy cards for patrons when printing return receipts or book lists from Aleph. If you print other items for a patron (i.e. helping someone with research and print a full-text article you find; print a list of potential items from MNCat), the patron must pay for these items themselves.

This new way of printing offers a great opportunity for above and beyond customer service: direct printing from the desk computers instead of telling the patron to find their own computer and duplicate a search already done together at the desk.

Remember: Use courtesy card only when printing things like a return receipt or circulation summary.

All student employees, please comment to indicate you have read this post. Also, tell me if you're familiar with how to print a "return receipt" or "circulation summary" (book list). If needed, I'll post directions on how to do this.