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Cash to Card Machine Problems - Reporting Procedure

Please report any malfunctioning Library Cash to Card machines directly to:

1) Report problems directly to Wilson Reserve & Periodicals full-time staff.

2) If full-time staff are not available, report problems directly to the UCard office at 6-9900. Please ask for Mary or Sarah and give them the location of machine. They are available M - F 8-4:30. If it's outside of these hours, leave a message, and the machine will be fixed the next business day.
**If reporting to UCard office, communicate this to full-time staff**

Estimated Service time is 3 hours, but 2 hours will be their goal.

Tips for Helping Patrons When Cash to Card machine is down:

-- Refer to first floor machine at Wilson Library
-- If both Wilson machines are down, refer to another West Bank cash to card machine location:
Anderson Hall, Lower level
CSOM, 2nd level
Elmer Anderson Library
Humphrey Center, Lower level
Law Library, Main level
Middlebrook Hall, Main level
WBOB, Main level

Listing of all campus Cash to Card machine locations is at the UCard page: http://www1.umn.edu/ucard/umtc/tcg4g.html


All students please comment that you've read this post. Thanks!

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