Disruptive behavior - 2nd floor Wilson
Date: 8/24/06 Time: 2:35pm Location: 2nd floor wilson Unit: IT Computer SUpport
Problem: A group of kids were roughhousing on the 2nd floor and taking up all of the computers. They obviously have login information available to them because ALL the computers were being taken up by this group of kids. A patron was trying to look for a computer and was upset that the whole 2nd floor was taken up by game-users.
I was stopped by the patron and asked where they could get on a computer to look up a book. I walked patron down to the 1st floor and showed them the comptuers in the reference room.
I talked to my supervisor and am now aware that as staff I may ask for U of MN ID or ask a security monitor to do this if I feel uncomfortable (there were 8 or more young men all in a group).
Action Taken:Reported to Supervisor; Took patron to a less disruptive location.
Reminder: Use the incident report form at http://staff.lib.umn.edu/security/ Report these types of problems to the security monitor and your supervisor. Call 911for criminal behavior. Never endanger your personal safety.