E-Journals to the Rescue
It happens all the time: a patron needs help because the journal they need is not on the shelf.
1) Remember that one of the most helpful things you can do is to check online availability or other formats like microform. This is an easy process using MNCat.
2) If it's unavailable electronically or otherwise, get full-time staff who can do an on-the-spot search for the patron.
3) If we are not around, fill out a blue search card for the patron and give it to full-time staff. Make sure to get the patron's first name and preferred contact information (phone or email).
It's important that all students are familiar with how to do this for patrons. If you are unsure about any part of the process outlined above, please see Margaret. Thanks!