New Copiers - Important Information
Click Here for New Copiers Information
The Libraries have come up with the "talking points" above for communicating with patrons about our new copy machines. It's important that everyone consistently use these messages when fielding questions about the copiers.
Please note that patrons who are unhappy about these new policies can be referred to voice their concerns to Amy Boemer, Head of Photocopy Services, or Peggy Johnson, Head of Access Services. However, as always, technical problems that you can't help the patron solve (paper jam, copy card problems, etc.) should be referred to the Copy Center. These kinds of technical issues should not be referred to Amy or Peggy. Let Margaret know if you have questions about what issues should be referred where.
All students please comment to indicate you have read this post, including the attached document.
Comments
I've read it. What are the copy center hours?
Posted by: maggie | August 8, 2006 11:39 AM
If we can clear a paper jam or something of that nature, should we? And what do we do when the copy center is closed about questions that would not go to Amy B or Peggy Johnson?
Posted by: Charlie | August 8, 2006 01:12 PM
I have read that and I have no questions at this time.
Posted by: Joe M | August 8, 2006 02:14 PM
Right On!!!!
Posted by: Brandon | August 8, 2006 04:24 PM
Copy Center can be found on the Libraries Hours page at http://www.lib.umn.edu/site/hours.phtml
Go to Wilson Library and see "Photocopy Services"
Their current hours are M-F 9 am-4:30 pm, closed Sat. & Sun. However, these hours change with academic terms and intersesion periods, so it's best to check the web site.
Hours are also posted on the side of the Copy Center itself.
Posted by: Margaret | August 8, 2006 05:18 PM
Yes, if you can quickly and effectively help a patron at the copy machines, do so.
Use your best judgement about this though. It's better to refer the patron to the Copy Center than to take more of the patron's time by struggling with something you are unfamiliar with.
Also, we have not trained students about how to troubleshoot copiers, so unless the problem is a quick fix that you are completely comfortable with, refer to the Copy Center.
Posted by: Margaret | August 8, 2006 05:26 PM
When the copy center is closed, refer problems to full-time staff.
If full-time staff are not available, do the best you can. Offer options and alternatives, like trying another copier. Offer courtesy cards. If all copiers are wacked, go with them to another floor (Closest is subbasement) to try a copier in a different location.
If it is an emergency situation and all options are exhausted, seek help at Circulation. Know that Circ staff may NOT know more about about the copiers, but they are a good "last resort" if there is a crisis you need immediate help with.
Posted by: Margaret | August 8, 2006 05:34 PM
odah gk
Posted by: Darin | September 5, 2006 08:13 AM
Read it.
Posted by: John R | September 6, 2006 05:28 PM