New Copiers - Questions answered
To answer a couple of questions about a posting below on the new copiers:
What are Copy Center Hours?
Copy Center hours can be found on the Libraries Hours page at http://www.lib.umn.edu/site/hours.phtml
Go to Wilson Library >>> "Photocopy Services"
Hours are also posted on the side of the Copy Center itself.
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Should we do things like clear paper jams at the copiers?
Yes, if you can quickly and effectively help a patron at the copy machines, do so.
Use your best judgement about this. It's better to refer the patron to the Copy Center than to take more of the patron's time by struggling with something with which you are unfamiliar. Also be aware of other responsibilities you have to attend to -- like staffing the Reserve Desk. If helping at the copier is going to pull you away from other responsibilities for too long, refer the patron to the Copy Center.
Also, we have not trained students about how to troubleshoot copiers, so unless the problem is a quick fix that you are completely comfortable with, refer the patron to the Copy Center.
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What should I do to solve copier problems with patrons when the Copy Center is closed?
When the copy center is closed, refer problems to full-time staff.
If full-time staff are not available, do the best you can. Offer options and alternatives, like:
1) trying another copier
2) offer courtesy cards
3) If all copiers are wacked, go with them to another floor (Closest is subbasement) to try a copier in a different location
4) If it is an emergency situation and all options are exhausted, seek help at Circulation. Circ staff may NOT know more about about the copiers, but they are a good "last resort"or backup if there is a crisis you need immediate help with.
NOTE: If the person is angry/upset about copy center pricing or recent changes, refer them to talk to Amy B or Peggy Johnson (see posting below on the new copiers)