Strength in Reserve (and Periodicals too): Customer Service Training

Registration for the Information Access and Delivery Service (IADS) customer service initiative is now available. All students are expected to attend this training, except those that attended this summer. To register, you must enroll online at:
https://onestop2.umn.edu/training/courseDetail.jsp?course=LB0174

All training will be on paid time. Enrolling in a training that is outside of normally scheduled work hours is just fine; just consider it extra paid time for that week. To make sure that you are paid for this time, either punch in/out when attending the training session or inform staff about when you are attending.

Classes will be offered beginning September 13 and continuing through October 3. There will be a total of eight sessions on both the Minneapolis and St. Paul campuses and run approximately three hours in length. Note that there are two early evening sessions beginning at 5:00 pm.

When registering please keep in mind:
1) the Walter sessions will be held in 101 (the IT Dean's conference room).
2) The Diehl session will be in room 555
3) The Andersen sessions will be in 120C

All students please respond and indicate what training you will be attending. If you are not able to make any of the trainings, please see Margaret.