Strength in Reserve (and Periodicals too)

Date: 10/26/06
Time: 7:15
Location: Wilson Reference Desk
Type of Incident: Conflict
Unit: Reference Dept.

Problem: An angry student came to the desk and complained of people who were crowded around a computer on the 3rd floor making noise and refusing her requests to be quiet. As we were talking a young man walked by and she pointed him out as one of the offenders and he told her "that she was lucky she was female". The security guard came up and she demanded that he go after the man who, she felt had threatened her. The security guard called the police.

P.S.I had received a call from the red phone on the third floor earlier in the shift (around 6:30) from another patron on the 3rd floor complaining about noisy kids. I asked Robert at Circulation to page the security guard and send him to the 3rd floor.
Action Taken:Other, reported to the security guard

Reminder: Use the incident report form at http://staff.lib.umn.edu/security/ Report these types of problems to the security monitor and your supervisor. Call 911 for criminal behavior. Never endanger your personal safety.