Strength in Reserve (and Periodicals too)

User named Maria may come to the desk requesting a complimentary CD to use with the microfilm scanners.

As you know, this is NOT a typical service we provide.

However, this is a special situation. Provide your very very best customer service and get a full-time staff member to help. If no one is around, you may get a CD from the cabinet behind Elena's desk and simply give it to the patron. She may also need some help using the microfilm scanners.

Thanks!