Strength in Reserve (and Periodicals too): More fines

Question: What if full-time staff isn't around and there is a fines issue with a patron...I don't want to let anyone off the hook?

Answer:
-- Determine if it is a reserve or periodical fine OR a regular collection fine.
-- For any reserve or periodical fines to be negotiated, take the patron's information (& phone number) and leave this on Margaret's desk (include YOUR name & the date on note). We will contact the patron the next business day to negotiate the fine.
-- For res/per fines, also give the patron Jerrie's card and circle the MAIN NUMBER for the unit (NOT her direct line) as the place they can call M - F about per/res fines.
-- For other types of fines (not reserve/per), refer them to Borrowing Privileges and Fines upstairs. In some situations, it's helpful to refer to a specific person - in this case it's Matt Bowers, head of BP&F.
-- On weekends, refer all fines questions to student supervisors. They can make a decision about overriding the fine in order to check something out or not.
-- Any time a student employee (including supervisors) overrides a fine, leave a note on Margaret's desk with your name, date and patron information to tell us that an override was done for that patron (include YOUR name & the date on note).