Last Friday I posted a note about getting my Go-To card. I used it for the first time today, and it appears that there will be some permanent bugs in the system. When I first used the card it worked fine right out of the gate when boarding the train to the Mall of America, but on my return trip I got a "card read error" message, and then the machine read the card. Just before exiting the Lake St. station, though, when checking my account balance I had to get through seveal read failures before the amount was displayed. Oh well, I'm still glad to have my card!
I would say that 18 times out of 20 I have no problem with the Go-To (To-Go?) reader on the bus or on the lightrail, but when I do have problems, if it doesn't work 2 times in a row on 2 different buses, it's very frustrating. If it hits 3x of malfunction, I go to the Parking and Transportation Office on campus and they give me a new one right there. Service with a capital S!
Posted by: Vicki at May 3, 2007 01:56 PM